![]() Try to answer the security passwords as accurately as possible. If you remember your password, make sure it is entered correctly, and the caps lock isn’t on.Try to recover your account from a device or location that you’ve used to log in before.Here are a few important tips to remember when recovering an account: You will then be asked several questions to verify your identity.You Don’t Have a Second Step, or You Can’t Remember Your Password Install a new Security Key using your new phone by clicking Add Security Key, then follow the instructions provided.Next to that security key, click on Edit. Scroll down and look for the security key in your old phone.Open the Two-Step Verification Enrollment Page.Log in to your account using your password and your second step verification.You Have a Second Step Verification Prompt Follow the steps above to transfer the authenticator from one device to another.Also, turning off, then turning back on Google 2FA provides you with a different set of codes each time. Please be aware that each of the ten codes provided can be used only once per login, so you should change your authenticator device as soon as possible. Log into your account using the codes provided.You can choose between several options to back up your account login: Downloaded or Printed Back up Login Codes The likelihood of these happening is quite high and may mean getting locked out of your account. Losing or getting your phone stolen is why you shouldn’t use text or voice prompts as backup login options. What If I Lost My old Phone or It Was Stolen? ![]() Either download or print the codes given and keep them safe. This is if you lose your phone and need to log into your account to disable the old 2FA. Choose Use Another Backup Option rather than a text message or phone call. Please note that you will be asked for a backup login option when setting up Two Factor Authentication for the first time or turning it on after removing it. Most websites will have their 2FA settings under security, so remove the old two-factor protection and set up another one using your new device. This is why it’s essential that you don’t remove your old verification app. If you’ve used the authenticator as a 2FA verification tool for other sites, you will need to transfer them one by one. This first step has now transferred your Google Authenticator from one phone to the other, but this is only for your Google Account itself.
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